Important information for new properties
- Regarding restrictions applied to very recently registered accommodation
- Confirmation of bookings by email
- How to register in Emerging Travel Group Extranet
- Sales channels and commission
- List of accredited organizations providing certification for accommodation
- What information to fill in so that your accommodation is published on ETG sites?
Guide for hoteliers: how to make your accommodation more attractive
- Information about the accommodation
- Collaboration models
- Rooms and rates
- Special offers
- Availability and prices
Managing existing bookings
Contacting your guests
- How do I contact a guest regarding a specific booking?
- What should I do if I received multiple bookings from the same person?
- What should I do if the facilities my guest asked for in their comments are not available?
- How can a guest cancel their booking?
- What should I do if it’s not possible to fulfill a guest’s booking?
- How do I get a guest’s credit card details?
- How do I receive booking notifications?
- How do I change the e-mail address where I receive booking notifications?
- Which kind of e-mails will I receive?
- Can I receive booking notifications by fax?
- Can I receive booking notifications by SMS?
- How do I open a PDF file with a guest’s banking details?
Setting the booking conditions
Emerging Travel Extranet Access
Changing access settings
Emerging Travel Extranet access issues
Optimizing your property page on Emerging Travel Group sites
Your property page on Emergig Travel Group sites
Your room types on Emerging Travel Group sites
Sales and site ranking
Your rates on Emerging Travel Group websites
Registering and signing the Public Agreement
- How to switch to a Hybrid model
- How can I check which collaboration model is selected for my property?
- Which models of collaboration are possible with the Emerging Travel Group?
- Which work model is the most efficient?
- How do I sign the public agreement?
- Is the public offer agreement legally binding?
- How can I register in the Emerging Travel Group’s Extranet?
- How do I register another property?
- What is required to publish a property on the website?
- How do I register several apartments that are located at different addresses?
- What should I do if several identical properties have been created in the system?
Filling in the Emerging Travel Extranet account information
General information about the property
- How to check the accommodation’s status
- How to show the accommodation’s star rating?
- Health and Safety Measures
- How do I indicate the conditions for early check-in and late check-out?
- Roles of Emerging Travel Extranet users
- How do I change the name of my property?
Property and rooms photos
- How do I upload my property photos?
- How do I upload room photos?
- Requirements for uploaded photos
- How to change the order of photos?
- What should I do if I don’t have photos of some room categories?
- How can I delete photos after uploading them?
Adding and editing room categories
- How can I create a room category in the Emerging Travel Group’s Extranet?
- How do I list a “shared room” category?
- What should I do if I can’t find the room name on the list?
- How can I change the name of the room category?
- How do I delete a room category?
- How can I change the number of guests in a room?
Adding a rate plan
Rate Plan Settings
- How to add restrictions on the minimum and maximum time before check-in to a rate
- How to attach a rate to a room?
- How to delete a rate plan in Emerging Travel Extranet
- How do I add extra restrictions to a rate plan?
- How do I add additional services to a rate plan?
- How do I correctly synchronize a rate plan with my e-channel?
Setting the prices
Setting the availability
Setting the restrictions
- What is the difference between accommodation restrictions and check-in restrictions?
- What do the crescent/lock symbols in the table stand for?
- What do the “Closed for arrival” and “Closed for departure” restrictions stand for?
- I update information through an e-channel. Where do I set up restrictions?
- Why don’t I have permission to edit restrictions?
Managing your property through Channel Manager
Reconciliation and noshow
- How to change dates of a booking
- How to obtain closing accounting documents (reconciliation acts) for mutual settlements?
- I received a notification about the need to reconcile. What does this mean?
- A guest changed his/her length of stay. How can I correct this in the system (increase/decrease the time period, Merchant/Agency)?