Managing existing bookings
Contacting your guests
- How can I get my guests’ contacts in my booking notifications?
- I would like to contact my guest regarding a specific booking (prior/after the booking)
- What should I do if I received multiple bookings from the same guest?
- What should I do if I the extra facilities my guest listed in his comments form are not available at my property?
- The guest has contacted us and requested to cancel his booking. What should I do?
- We cannot provide the guest with the booked accommodation. What should I do?
Booking notifications
- How will I find out about new reservations?
- How do I change the email address for my booking notifications?
- Can I receive notifications via fax?
- How can I receive booking notifications via SMS?
- How do I open a pdf-file attached to an email notification?
- I don’t want to receive booking email notifications, but I still need to access my Extranet personal account.
Booking issues
Optimizing your property page on Emerging Travel Group sites
Your property page on Emergig Travel Group sites
- Why isn't my property page showing up on your site?
- Why isn't my property showing up in site search results?
- What should I do if I want to be your partner again after cancelling the partnership once?
- What should I do to make my property go live again after I have settled all my due invoices?
- What should I do if my property is not available for booking, but it’s still listed on site?
- Other
Your room types on Emerging Travel Group sites
Sales and site ranking
Your rates on Emerging Travel Group websites
Registering and signing the Public Agreement
Public Agreement
- What are the possible work models of collaboration with Emerging Travel Group?
- How do I sign the Public Agreement?
- Is the Public Agreement I accept online legally binding?
- How do I re-sign an existing Public Agreement under a new legal entity?
- How do I get hold of the original Public Agreement?
- I am getting an error associated with banking details when accepting the Public Agreement.
Registration process
- How to register in Emerging Travel Extranet
- What do I need to do to register a hotel in the Emerging Travel Extranet system?
- How do I register another property?
- What should I do to get my property published?
- How do I register several accommodations having different locations?
- I have mistakenly created a second account for the same property. What should I do?
Filling in the Emerging Travel Extranet account information
General property information
- How can I specify the early check-in and late check-out conditions?
- How do I change my property name?
- How do I change my property address?
- How do I change my property map tag?
- How do I change a property description?
- How can I manage users in Extranet?
Property and rooms photos
- How do I upload my property photos?
- How do I upload room photos?
- How many photos should I upload?
- What are the photo requirements?
- I don’t have any photos for some of the room types
- How can I make my listing photos look their best?
Adding and editing room categories
- How do I add a room category?
- How do I list a “shared room” type?
- I can’t find my room type on the list suggested
- How do I change a room type name?
- How do I delete a room category?
- How do I change a maximum number of guests permitted in a room?
Adding a rate plan
Rate Plan Settings
Setting the prices
Setting the availability
Setting the restrictions
- What are the maximum/minimum “per arrival” and “per stay” restrictions?
- What do the crescent and lock signs stand for?
- What do the “Closed for arrival” and “Closed for departure” restrictions stand for?
- What type of restrictions have a higher priority if a certain rate plan is synchronized with e-channel?
- Why can’t I access the “Restrictions” settings?
- Other
