Important information
Important information for new properties
- Regarding restrictions applied to very recently registered accommodation
- Confirmation of bookings by email
- How to register in Emerging Travel Group Extranet
- Sales channels and commission
- List of accredited organizations providing certification for accommodation
- What information to fill in so that your accommodation is published on ETG sites?
Security
Contact us
Guide for hoteliers: how to make your accommodation more attractive
- Photos
- Information about the accommodation
- Collaboration models
- Rooms and rates
- Special offers
- Availability and prices
Managing existing bookings
Contacting your guests
- How do I contact a guest regarding a specific booking?
- What should I do if I received multiple bookings from the same person?
- What should I do if the facilities my guest asked for in their comments are not available?
- How can a guest cancel their booking?
- What should I do if it’s not possible to fulfill a guest’s booking?
- How do I get a guest’s credit card details?
Booking notifications
- How do I receive booking notifications?
- How do I change the e-mail address where I receive booking notifications?
- Which kind of e-mails will I receive?
- Can I receive booking notifications by fax?
- Can I receive booking notifications by SMS?
- How do I open a PDF file with a guest’s banking details?
Booking issues
Optimizing your property page on Emerging Travel Group sites
Registering and signing the Public Agreement
Public Agreement
- How to switch to a Hybrid model
- How can I check which collaboration model is selected for my property?
- Which models of collaboration are possible with the Emerging Travel Group?
- Which work model is the most efficient?
- How do I sign the public agreement?
- Is the public offer agreement legally binding?
Registration process
- How can I register in the Emerging Travel Group’s Extranet?
- How do I register another property?
- What is required to publish a property on the website?
- How do I register several apartments that are located at different addresses?
- What should I do if several identical properties have been created in the system?
- Other
Filling in the Emerging Travel Extranet account information
General information about the property
- How to check the accommodation’s status
- How to show the accommodation’s star rating?
- Health and Safety Measures
- How do I indicate the conditions for early check-in and late check-out?
- Roles of Emerging Travel Extranet users
- How do I change the name of my property?
Property and rooms photos
- How do I upload my property photos?
- How do I upload room photos?
- Requirements for uploaded photos
- How to change the order of photos?
- What should I do if I don’t have photos of some room categories?
- How can I delete photos after uploading them?
Adding and editing room categories
- How can I create a room category in the Emerging Travel Group’s Extranet?
- How do I list a “shared room” category?
- What should I do if I can’t find the room name on the list?
- How can I change the name of the room category?
- How do I delete a room category?
- How can I change the number of guests in a room?
Adding a rate plan
Rate Plan Settings
- How to add restrictions on the minimum and maximum time before check-in to a rate
- How to attach a rate to a room?
- How to delete a rate plan in Emerging Travel Extranet
- How do I add extra restrictions to a rate plan?
- How do I add additional services to a rate plan?
- How do I correctly synchronize a rate plan with my e-channel?
Setting the prices
Setting the availability
Setting the restrictions
- What is the difference between accommodation restrictions and check-in restrictions?
- What do the crescent/lock symbols in the table stand for?
- What do the “Closed for arrival” and “Closed for departure” restrictions stand for?
- I update information through an e-channel. Where do I set up restrictions?
- Why don’t I have permission to edit restrictions?
- Other
Managing your property through Channel Manager
Reconciliation and noshow
Reconciliation
- How to change dates of a booking
- How to obtain closing accounting documents (reconciliation acts) for mutual settlements?
- I received a notification about the need to reconcile. What does this mean?
- A guest changed his/her length of stay. How can I correct this in the system (increase/decrease the time period, Merchant/Agency)?
- Other
