Managing existing bookings
Contacting your guests
- How do I contact a guest regarding a specific booking?
- What should I do if I received multiple bookings from the same person?
- What should I do if the facilities my guest asked for in their comments are not available?
- How can a guest cancel their booking?
- What should I do if it’s not possible to fulfill a guest’s booking?
- How do I get a guest’s credit card details?
Booking notifications
- How do I receive booking notifications?
- How do I change the e-mail address where I receive booking notifications?
- Which kind of e-mails will I receive?
- Can I receive booking notifications by fax?
- Can I receive booking notifications by SMS?
- How do I open a PDF file with a guest’s banking details?
Booking issues
Optimizing your property page on Emerging Travel Group sites
Registering and signing the Public Agreement
Public Agreement
- How can I check which collaboration model is selected for my property?
- Which models of collaboration are possible with the Emerging Travel Group?
- Which work model is the most efficient?
- How do I sign the public agreement?
- Is the public offer agreement legally binding?
- How can I sign the agreement for a new legal entity?
Registration process
- How can I register in the Emerging Travel Group’s Extranet?
- How do I register another property?
- What is required to publish a property on the website?
- How do I register several apartments that are located at different addresses?
- What should I do if several identical properties have been created in the system?
- Other
Filling in the Emerging Travel Extranet account information
General information about the property
- Health and Safety Measures
- How do I indicate the conditions for early check-in and late check-out?
- How do I change the name of my property?
- How do I change the address of my property?
- How do I change the mark on the map?
- How do I change the text description of a property?
Property and rooms photos
- How do I upload my property photos?
- How do I upload room photos?
- Requirements for uploaded photos
- What should I do if I don’t have photos of some room categories?
- How can I delete photos after uploading them?
- Photos that I uploaded do not appear on the website. What should I do?
Adding and editing room categories
- How can I create a room category in the Emerging Travel Group’s Extranet?
- How do I list a “shared room” category?
- What should I do if I can’t find the room name on the list?
- How can I change the name of the room category?
- How do I delete a room category?
- How can I change the number of guests in a room?
Adding a rate plan
Rate Plan Settings
Setting the prices
Setting the availability
Setting the restrictions
- What is the difference between accommodation restrictions and check-in restrictions?
- What do the crescent/lock symbols in the table stand for?
- What do the “Closed for arrival” and “Closed for departure” restrictions stand for?
- I update information through an e-channel. Where do I set up restrictions?
- Why don’t I have permission to edit restrictions?
- Other
