I uploaded/updated the photo on the Extranet, but no changes took place on my property page.

Note that after photos are updated in the Emerging Travel Extranet information on the site is updated in up to 3 working days.

If 3 working days after you uploaded photos to the Emerging Travel Extranet information on the site has not updated, send a request to hotels@emergingtravel.com (in the request show the ID of the accommodation option and attach screenshots from the Emerging Travel Extranet system and from Emerging Travel Group sites where we can see the photo mismatch).