- Make sure that you are using the link extranet.emergingtravel.com. You cannot access the hotelier’s Personal Account via the Emerging Travel Group’s websites (Ostrovok.ru, ZenHotels.com, B2B.Ostrovok.ru, or RateHawk.com).
- If you have several e-mails with passwords, only use the password that came in the most recent e-mail. Passwords sent earlier are no longer valid.
- We recommend that you copy the login and password from the e-mail. Pay attention: the password contains only eight characters.
- If you enter the login details manually, then please enter the login and password exactly in the same form in which they are shown in the e-mail, paying attention to the case of letters.
- If possible, use Google Chrome as your browser, and not Internet Explorer.
- Clear your browser’s cache and cookies (instructions) and then try to log in to the system again.
If you are still unable to log in to the system, please send a request to hotels@emergingtravel.com. In your e-mail, indicate your property ID, attach a screenshot of the error page, and indicate which browser you are using.
