I have not received payment for the Merchant invoice

The transfer of funds for bookings paid by guests through the Emerging Travel Group’s websites occurs once a month. In the middle of each month, on the basis of verified data, the Emerging Travel Group’s Extranet automatically generates an invoice for payment for all bookings that were paid for by guests on the website during the previous reporting month. We pay invoices within five days.

Payment is made according to the bank details that you specified when you signed the agreement. To verify banking details, please go to the “Bills” section and then select the “Legal Information” tab, download the agreement, and ensure that the details are up to date.

  • If the banking details are up to date and you have not received payment within five days after invoicing, please send a request to billing@emergingtravel.com. In your e-mail, indicate the property ID and the reporting month for which you want to receive payment.
  • If your property’s banking details have changed and the old banking details are still specified in the agreement, please contact us about this at billing@emergingtravel.com. In your e-mail, indicate the property ID and the correct banking details.