I haven’t been paid for a merchant invoice

Funds paid via Emerging Travel Group sites by guests for bookings are transferred once per month. An invoice is generated automatically in the middle of each month on the basis of reconciliation data in the Emerging Travel Extranet for all bookings in the previous reporting month that were paid for by guests on the site. We pay invoices within 5 days.

Payment is made to the bank details that you provided when concluding the contract. In order to check the bank details go to the Invoices -> Legal information section, download the contract and check that the bank details you provided are still valid.

  1. If the bank details are valid but you haven’t received a payment within 5 days of the invoice being issued send a request to billing@emergingtravel.com (in the email show the ID of the accommodation option and the reporting month for which you want to receive funds);
  2. If the bank details of the accommodation option have changed and old bank details are contained in the contract, please send the updated bank details for your legal entity to billing@emergingtravel.com (in the email show the ID of the accommodation option).