Invoices are automatically generated in the Emerging Travel Extranet once per month on the basis of data in the Reconciliation section for the reporting month. All changes in bookings in respect to the duration of stays and their cost should be carried out by the hotel in the Emerging Travel Extranet during the reconciliation period. All bookings when the guests failed to show up should be marked with the status No-show within 2 days of the no-show.
A generated invoice cannot be amended and must be paid within the indicated period.
If changes were made during the reconciliation but the invoice was issued with incorrect information, send a request to firstname.lastname@example.org (in the email show the ID of the hotel and the reporting month for which you want to pay the invoice).