How do I charge my guest a no-show fee?

If the guest opted to pay for the booking via an Emerging Travel Group site, the penalty will be withheld by the company in accordance with the policy of the booked rate and will be sent to you in the reporting period.

If the guest opted for payment directly at the hotel and entered bank card details while booking, open the PDF file attached to the booking notification, extract the card data and debit the penalty from the card. In order to avoid situations when it’s impossible to debit a penalty because the bank card details are incorrect, we recommend that you pre-authorize the guest’s bank card details prior to arrival.

If the guest opted for payment directly in the hotel and, according to the settings of the accommodation option, entering bank card details is not necessary for the booking, such bookings do not envisage a function to debit a fine from guests.