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  1. Extranet Help Center
  2. Reconciliation and noshow

Reconciliation and noshow

Reconciliation

  • How to change dates of a booking
  • How to obtain closing accounting documents (reconciliation acts) for mutual settlements?
  • I received a notification about the need to reconcile. What does this mean?
  • A guest changed his/her length of stay. How can I correct this in the system (increase/decrease the time period, Merchant/Agency)?
  • Other

No-show

  • How do I enter a no-show?
  • How do I charge a guest a no-show fee?
  • I have not been able to enter a no-show in the Emerging Travel Group’s Extranet. What should I do?
  • I received an invoice with a booking that was a no-show. What should I do?
  • Other
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