Managing existing bookings
Contacting your guests
- How can I get my guests’ contacts in my booking notifications?
- I would like to contact my guest regarding a specific booking (prior/after the booking)
- What should I do if I received multiple bookings from the same guest?
- What should I do if I the extra facilities my guest listed in his comments form are not available at my property?
- The guest has contacted us and requested to cancel his booking. What should I do?
- We cannot provide the guest with the booked accommodation. What should I do? See all 11 articles
Booking notifications
- How will I find out about new reservations?
- How do I change the email address for my booking notifications?
- Can I receive notifications via fax?
- How can I receive booking notifications via SMS?
- How do I open a pdf-file attached to an email notification?
- I don’t want to receive booking email notifications, but I still need to access my Extranet personal account. See all 8 articles
