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  1. Extranet Help Center
  2. Managing existing bookings

Managing existing bookings

Contacting your guests

  • How do I contact a guest regarding a specific booking?
  • What should I do if I received multiple bookings from the same person?
  • What should I do if the facilities my guest asked for in their comments are not available?
  • How can a guest cancel their booking?
  • What should I do if it’s not possible to fulfill a guest’s booking?
  • How do I get a guest’s credit card details?
  • See all 10 articles

Booking notifications

  • How do I receive booking notifications?
  • How do I change the e-mail address where I receive booking notifications?
  • Which kind of e-mails will I receive?
  • Can I receive booking notifications by fax?
  • Can I receive booking notifications by SMS?
  • How do I open a PDF file with a guest’s banking details?
  • See all 9 articles

Booking issues

  • What should I do if bookings were made for dates that were closed for sale?
  • What should I do if the booking was made at the wrong price?
  • Other
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