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  1. Extranet Help Center
  2. Managing existing bookings
  3. Contacting your guests

Contacting your guests

  • How do I contact a guest regarding a specific booking?
  • What should I do if I received multiple bookings from the same person?
  • What should I do if the facilities my guest asked for in their comments are not available?
  • How can a guest cancel their booking?
  • What should I do if it’s not possible to fulfill a guest’s booking?
  • How do I get a guest’s credit card details?
  • What should I do if a guest has provided incorrect bank card details to pay for or to secure a booking?
  • What should I do if a guest has not sent the prepayment?
  • Is it possible to respond to a guest’s review?
  • Other
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