Contacting your guests
- How can I get my guests’ contacts in my booking notifications?
- I would like to contact my guest regarding a specific booking (prior/after the booking)
- What should I do if I received multiple bookings from the same guest?
- What should I do if I the extra facilities my guest listed in his comments form are not available at my property?
- The guest has contacted us and requested to cancel his booking. What should I do?
- We cannot provide the guest with the booked accommodation. What should I do?
- How do I get my guest’s credit card details?
- A guest provided incorrect card details to pay for or guarantee a booking. What should we do?
- I still haven’t received a prepayment. What should I do?
- Can I reply to a review my guest left at your site?
- Other
