Contacting your guests
- How do I contact a guest regarding a specific booking?
- What should I do if I received multiple bookings from the same person?
- What should I do if the facilities my guest asked for in their comments are not available?
- How can a guest cancel their booking?
- What should I do if it’s not possible to fulfill a guest’s booking?
- How do I get a guest’s credit card details?
- What should I do if a guest has provided incorrect bank card details to pay for or to secure a booking?
- What should I do if a guest has not sent the prepayment?
- Is it possible to respond to a guest’s review?
- Other
