Reconciliation is an important step when working with ETG. It allows accommodation providers to review booking data before invoices are issued and make necessary adjustments, helping to prevent calculation errors.
When does reconciliation take place?
Reconciliation must be completed within the first five business days of the month following the reporting period.
What needs to be done during reconciliation?
Review the list of bookings in your personal account and compare the details with the actual stay dates and booking amounts.
Report any discrepancies you find.
Mark no-shows if you have not already done so.
How to complete reconciliation in the Extranet
Go to the “Contracts and invoices” → “Reconciliation” section.
Select the desired business model using the filter:
Agency — bookings paid at check-in.
Merchant — bookings paid online.
If you operate under the Hybrid model, you will need to review information in both tabs.
What can be adjusted?
No-shows can be marked independently in the “Bookings” section.
Booking dates and amounts can only be edited by ETG specialists.
If you need to adjust the dates or amount (for example, if a guest checks out early), please send a request to [email protected].
Include the following information in your email:
Your property ID
The booking number
Actual stay dates
Actual stay amount
How to complete the reconciliation
If all information is correct, no further action is required. The reconciliation will be considered approved automatically.
If there are any discrepancies, it’s important to report them before the reconciliation period ends.
The reconciliation results affect the final settlements with ETG — including the commission amount and the payout for bookings. Invoices are issued within five business days after the reconciliation period ends.