If your payment details have changed (except for the bank's country), but the legal entity remains the same, you do not need to sign a new contract — simply update the information in the Extranet.
Instructions for changing bank details in the Extranet
Go to the “Contracts and invoices” → “Details and contract” section.
Click the pencil icon in the “Bank details” block.
Enter your new details.
Note: If the fields you need to update are not available for editing, you will need to sign a new contract with the new legal entity.
Click “Save.”
After updating your information in the Extranet, send a request by email. In your email, include your property ID and indicate that your payment details have been updated.
For documents in USD and EUR: [email protected]
Accounting in Kazakhstan: [email protected] (for questions about payments from LLP “Emerging Travel Kazakhstan” or requesting original documents)