1. Signing a contract
For legal entities:
The contract is signed at the final step of registering a new property. Before entering your company details, you can review contract templates and the “Rules and procedures” document.
Step-by-step instructions:
In the “Do you already have an Extranet account?” field, select “No.”
Important: If you want to amend a contract with an already registered organization, follow the instructions in the “Re-contracting” section → “If the existing organization’s details have changed.”
Specify the country of registration and the legal form of the entity.
Enter the Taxpayer Identification Number.
A pop-up window with your organization’s name will appear — select the correct option from the list. If entered correctly, additional fields will appear.
If there is no pop-up window, refresh the page and try again.
Check the automatically pre-filled fields:
Full company name
Legal address
Edit the details if necessary.
Enter the actual (physical) address.
Add an email address to receive important legal and accounting information.
Enter the IBAN, SWIFT code, and select the currency. Note: The “Bank Country” field is not editable.
Check the “Bank” and “SWIFT” fields. Edit them if necessary.
Enter the bank account that belongs to the specified organization. If the account belongs to a different organization or person, we will not be able to process payments.
Tick the box to confirm the accuracy of the information and that you are authorized to sign the contract on behalf of the organization.
Click “Continue.”
Review the entered details. Confirm you have read the “Rules and procedures” document and click “Accept.”
The signed contract will appear in the “Contracts and invoices” → “Details and contracts” section.
2. Contract renewal
If your organization has changed:
Go to “Contracts and invoices” → “Details and contract.”
In the “Contracts” block, click “Renew contract.”
In the organization input field, select “No, add organization.”
Enter the new organization’s details. If specifying a legal entity or individual entrepreneur, after entering the Taxpayer Identification Number, select the organization from the list.
Review the document and accept the offer agreement.
Important: If you have changed your legal entity, after updating the details in your account, notify the accounting department at:
For documents in USD and EUR: [email protected]
Accounting in Kazakhstan: [email protected] (for questions about payments from LLP “Emerging Travel Kazakhstan” or requesting original documents)
If you want to receive payment for the reporting period to the new legal entity, attach the assignment agreement to your email.
If the details of your existing organization have changed:
Go to “Contracts and invoices” → “Details and contract.”
In the “Company details” block, click the edit icon next to the “Company” subsection.
Enter the new information.
Click “Save.”
3. Contract termination
To terminate your contract with ETG, please send a request using one of the following methods:
By email to [email protected] — from an address assigned to a user with the “Master” role
In Support chat — from the personal account of a user with the “Master” role.
4. How to view and download your contract
You can download the offer agreement in the Extranet. To do this:
Go to “Contracts and invoices” → “Details and contracts.”
In the row of the desired contract, under the “Documents” column, click on “Contract” and “Rules and procedures”. Download the documents that open.