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Billing issues
I don’t agree with the bill that was issued
I don’t agree with the bill that was issued
Updated over a week ago

Bills in the Emerging Travel Group’s Extranet are automatically generated on the basis of the data in the “Billing” section for the reporting month. All changes to bookings (length of stay and cost) must be made during the reconciliation period.

All bookings for which guests have not checked in to your property must be marked as “No-Shows” within two business days from the moment they were supposed to check-in.

The generated invoice cannot be adjusted, and it must be paid within the specified period.

If changes were made to the billing, but the invoice was issued incorrectly, please send a request to [email protected]. In your e-mail, indicate the property ID and the reporting month for which you want to pay the invoice.

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