Reconciliation is a process that allows an accommodation facility to verify and adjust the list of bookings before issuing an invoice. For example, this process can be used to:
Mark no-shows for the reporting month;
Adjust the cost or length of stay for bookings.
Reconciliation can be divided into two parts, depending on the operating model: Agency and Merchant. The operating model type can be selected using the corresponding filter in the “Reconciliation” section.
No-shows
Note that a no-show cannot be marked in the “Reconciliation” section. It is marked exclusively in the “Bookings” section, either:
Within two working days from the moment of no-show;
Or during the reconciliation period (the first five working days of the month following the reporting month).
Find detailed instructions on marking no-shows here.
Modifying bookings
Only Emerging Travel Group specialists can edit booking amounts and dates. If the duration or amount of a guest’s stay has been reduced, submit a request for changes to [email protected]. Include the following information:
Accommodation facility ID number
Booking number
Relevant duration/amount of the booking
Payment process steps
According to the contract, the payment procedure follows these steps:
Reconciliation: The hotel performs reconciliation within five days after the financial month ends.
Agent reports and vouchers: ETG prepares agent reports and vouchers within the following five working days.
Payment transfer: ETG transfers the payment within five working days after the billing period.