This article explains how to manage users in the Extranet. Please carefully review these instructions — this will help you maintain accurate information about the team members working with your property.
Please note: Access to internal Extranet data is granted only to employees linked to the account. For example, if an accountant sends a request regarding settlements from an email address not listed on the account, we will not be able to process it.
1. How to add an employee account
Only users with the “Master” role can add and edit employee accounts.
If the employee is a new Extranet user:
Go to the “Hotel” → “Information” section.
In the “Employees” block, click “+Add.”
Enter the employee’s name and email address. Select the role and the property to which the employee should be linked.
Click “Save.”
The added employee will receive an invitation by email.
Please note: Before following the invitation link, the employee should ensure they are not logged into the Extranet under another account.
If the employee is already registered in the Extranet and linked to another property:
Log in to the property account to which the employee is currently linked.
Go to the “Hotel” → “Information” section.
In the “Employees” block, click the edit icon next to the required user.
Click the plus sign next to the “Properties” field.
Select the required property from the list, then click “Save.”
If the employee is registered in the Extranet but not linked to any property:
To link the employee to a property, send a request to support via chat or to [email protected].
Please note: The request must come from a user with the “Master” role.
2. How to delete an employee account
Go to the “Hotel” → “Information” section.
In the “Employees” block, click the edit icon next to the necessary user.
In the “Properties” field, click the cross next to the property from which you want to unlink the employee.
If you are unable to delete an employee account yourself, send a request from a user with the “Master” role via support chat or by email to [email protected].
Please note:
After deletion, there must always be at least one user with the “Master” role on an active property.
Deleting employee accounts does not mean the property is closed. If you want to close the property, send a request from a user with the “Master” role via support chat or by email to [email protected].
3. How to change an employee’s phone number
Go to the “Hotel” → “Information” section.
In the “Employees” block, click the edit icon next to the required user.
Enter the new phone number and click “Save.”
4. How to change an employee’s email address
It is not possible to change the email for an existing employee, but you may proceed as follows:
Add a new user with the desired email address.
Delete the user with the outdated email address.