Check the date of the expected check-in. “No-show” status can be set within two business days, starting from the day after the expected check-in date or during the reconciliation period (the first five working days of the month following the reporting month). For example, if a guest booked a room from August 10 to 14, 2022, you can change the booking status to "No-show" during August 11 to 12 or September 1 to 7, 2022.

Check the cancellation policy for the rate that was booked. In cases where the total cost of the booking can be withheld by the property as a fine/non-refundable prepayment (that is, the rate is non-refundable), the commission for this reservation is retained and “No-Show” status cannot be entered.

If you used the Payment Error function and did not complete the procedure to assign canceled status to the booking, the system will not allow you to assign “No-show” status. We recommend that you completely follow the “Payment error” procedure, and, if a guest does not provide the correct bank card details, take the booking to canceled status before a no-show occurs.

In the case of overbooking, the booking commission is retained and you cannot enter a no-show for it.

If you cannot enter “No-show” status and this was not caused by any of the above-mentioned reasons, please send a request to [email protected]. In your e-mail, indicate the property ID and the booking number that you need to enter a no-show for.