- Open the Bookings section.
- In the list, find the reservation for the guest who did not check in to the property (if necessary, use the search bar or filters).
- Click on the ellipsis on the right side of the line to open the context menu for the reservation.
- In the context menu, select “No-show” status.
Reload the page to check if the status has changed.
Keep in mind: “No-show” status can only be entered within two days, starting from the day after the expected check-in date. For example, if a guest booked a room from July 10 to July 14, you can change the booking status to “No-show” within two business days starting from July 11. Bookings with “No-show” status are not included in the commission invoice.