Hotel support department (for help with questions about working in the Emerging Travel Group’s Extranet system):
USA: +1-917-773-34-88
Cyprus: +357-250-30-717
France: +33-9-70-01-97-63
Italy: +39-02-3858-2848
UAE: +971-800-031-112-96
Georgia: +995-706-77-74-82
Kazakhstan: +7-727-357-43-09
Uzbekistan: +998-712-055-835
Customer support service (for help with contacting customers and resolving booking issues):
Credit control department (for resolving questions about issued invoices and accounting documents):
Billing department (for resolving questions about payments due to the hotel)
[email protected] for Emerging Travel Kazakhstan