In the Emerging Travel Group Extranet, you can add check‑in instructions for the following types of properties:
apartment
flat
villa
bungalow
chalet
private house
castle
How to Add Check‑in Instructions
Log in to the Extranet.
Open the Hotel → Information section.
Scroll down to the Guest Information block and click Edit.
Fill in the Check‑in Instructions field and specify the key collection method.
What to Include in the “Check‑in Instructions” Field
Add all important information that may help guests during check‑in, for example:
how to get to the property and find the entrance
how to receive the keys or the lock code
where to park the car
how and when to contact you to confirm the check‑in time (if needed)
The maximum text length is 500 symbols.
What Not to Include
Do not include:
information that changes with every booking, such as the lock code. Instructions must be universal, as they will appear in all reservations for the property
general descriptions of the apartment or house, lists of advantages, or promotional messages — guests who see these instructions have already chosen and booked your property
non‑text information, such as links. Instructions should provide essential answers for a smooth check‑in and avoid unnecessary actions
How to Specify the Key Collection Method
Choose the appropriate option from the drop‑down list in the How to get the keys field:
call the phone number
pick up at the specified address
smart lock (opens via app or code)
keypad lock
mini‑safe with a key
24‑hour reception desk
Note: Please don’t include phone numbers in the instruction text — it isn’t secure, and the system won’t let you save changes.
If you need to share check-in contact details with guests, select “Call the number” in the “How to get keys” field.
The selected key collection method also helps guests understand whether contactless check‑in is available at your property.
What Guests See
In the mobile app, guests can view the check‑in instructions on the booking confirmation page. On the website, they can find this information in the voucher.
If you have any questions, please contact our support team. We’ll be glad to assist you!