If a guest entered their bank card details during booking, open the PDF file attached to the booking notification, extract the payment data, and debit the prepayment from the specified card.

If the prepayment is sent by bank transfer, please send an e-mail to the support center at [email protected].

Send an e-mail with “We ask you to make prepayment for booking #__” in the subject line, and indicate the amount, the payment terms, the payment methods, and bank details in the message body.

If a guest does not communicate or does not transfer the prepayment within the time frame you specified, please send a booking cancellation request to [email protected].