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Managing existing bookings
22 articles
How to post a reply to a guest review
What should I do if a guest has not sent the prepayment?
What should I do if a guest has provided incorrect bank card details to pay for or to secure a booking?
How do I get a guest’s credit card details?
What should I do if it’s not possible to fulfill a guest’s booking?
How can a guest cancel their booking?
What should I do if the facilities my guest asked for in their comments are not available?
What should I do if I received multiple bookings from the same person?
How do I contact a guest regarding a specific booking?
Other
Other
How do I unsubscribe from “Bookings for the next 7 days notifications”?
How do I unsubscribe from booking notifications?
How do I open a PDF file with a guest’s banking details?
Can I receive booking notifications by SMS?
Can I receive booking notifications by fax?
Which kind of e-mails will I receive?
How do I change the e-mail address where I receive booking notifications?
How do I receive booking notifications?