You can manage the list of users and their access to properties in the “Hotel” → “Information” section.
Please note that only a user with the Master role can add employees.
How to add a new user
Find the “Employees” block on the right-hand side of the screen and click “Add.”
1. In the window that opens, fill in all the fields marked with a red asterisk.
2. Fill in the employee’s details.
3. Select the employee’s role:
Booking Manager can manage availability and bookings — for example, confirm bookings or mark no-shows.
Content Manager can edit room photos and descriptions and reply to reviews.
Accountant has access to invoices and reconciliations.
Sales Manager can create rates and special offers.
Master has access to all sections and functions of ETG’s Extranet. For example, they can delete an account or add a new property.
Explore more about user roles in the article.
4. Specify which properties the employee works with. If you have multiple properties, they will all appear in the list.
5. Select which newsletters the employee will receive. Learn more about the types of emails in the article.
Click “Save.”
Please note: At least one employee must have a phone number specified.
How to edit an existing user
You can unassign an employee from a property, change their details, access rights, or newsletter subscriptions at any time.
1. Find the “Employees” block on the right-hand side of the screen and click the pencil icon next to the desired user’s name.
2. Edit the required information.
Please note: Email address and phone number cannot be changed. To update them, you need to add the employee again with the correct details and revoke property access for the user with the incorrect email or phone number.
3. Click “Save.”