I have not been able to enter a no-show in the Emerging Travel Group’s Extranet. What should I do?

Check the date of the expected check-in. “No-show” status can be set within two business days, starting from the day after the expected check-in date. For example, if a guest booked a room from July 10 to July 14, you can change the booking status to “No-show” within two business days starting from July 11.

Check the cancellation policy for the rate that was booked. In cases where the total cost of the booking can be withheld by the property as a fine/non-refundable prepayment (that is, the rate is non-refundable), the commission for this reservation is retained and “No-Show” status cannot be entered.

If you used the Payment Error function and did not complete the procedure to assign canceled status to the booking, the system will not allow you to assign “No-show” status. We recommend that you completely follow the “Payment error” procedure, and, if a guest does not provide the correct bank card details, take the booking to canceled status before a no-show occurs.

In the case of overbooking, the booking commission is retained and you cannot enter a no-show for it.

If you cannot enter “No-show” status and this was not caused by any of the above-mentioned reasons, please send a request to creditcontrol@emergingtravel.com. In your e-mail, indicate the property ID and the booking number that you need to enter a no-show for.