If the guest chose to pay for the booking via a website of the Emerging Travel Group, the fine will be withheld by the company in accordance with the policy of the booked rate and will be sent to you during the reporting period.

If the guest chose payment at the hotel and entered his/her bank card details while booking, open the PDF file attached to the booking notification, find the card details, and debit the fine from this card. We recommend that you pre-authorize guests’ bank cards prior to check-in to ensure that you are able to issue a no-show fee.

If the guest chose payment at the hotel and your property’s settings do not require guests to enter their bank card details to make a booking, then it is not possible to debit a no-show fee.