Master – has access to all sections and functionality, can also delete the account, add hotels, delete any users and add any users. Created as follows:
Upon initial registration, when the hotel is created;
May be created manually by another master;
May be promoted to a master by another master (if prior to this they were, for example, an accountant).
Booking manager – their main function is managing bookings (confirmation, cancelation, non-shows and so on), managing availability and communications with users. Has the following access:
Bookings tab – access to the chat and calls to guests functionality, access to reconciliation;
Availability, prices and restrictions tab – may edit the Availability and Restrictions sections and view the Prices section;
Hotel tab – access to the Stay conditions section (setting the additional beds and children’s policies), and viewing access to the other sections;
Access to the guests’ profiles.
Content manager – their main function is managing the hotel content (photos, amenities, policies, description, handling reviews). Has the following access:
Hotel tab – editing of all information;
Creating new rooms and editing existing ones;
Bookings tab – only viewing, but they have access to the Call the guest and Write to the guest functionality.
Account – their main function is reconciling invoices, paying and / or issuing invoices. Has the following access:
Bookings tab, Viewing section - only viewing;
Bookings tab, Reconciliation section - editing;
Invoices tab - editing of all sections;
Access to the guests’ profiles.
Sales manager - their main function is sales, setting prices, creating special rates, managing and setting rates, handling additional offers for guests. Has the following access:
Availability, prices and restrictions tab;
Bookings tab, Reconciliation section;
Bookings tab, Viewing section - only viewing, but they have access to the Call the guest and Write to the guest functionality;
Invoices tab;
Rooms tab;
Hotel tab, Reviews section.