We additionally recheck all bookings once they are created, therefore you will receive notifications of bookings and of their cancelation (you can find detailed information in this section), as well as notifications of any payment procedure error (you can find detailed information inthis section). If you notice any mistake in a booking please contact us immediately by sending an email to [email protected].

Separately, you will receive a digest — an automatic reminder of bookings with check-in in the upcoming seven days. Digests are sent out once every few days.

If for some reason you are unable to accommodate a guest please follow the below instructions.

This could be a room in accommodation of your partners or a room in another of your accommodation options.

Please note: the new alternative must not be worse than the accommodation your guest originally booked (in terms of stars, room category, included services and so on).

Please call us on 8 (800) 775-65-25 or write to us at [email protected] for any matters about re-accommodating guests. Make sure to provide the hotel ID and booking number and to explain that you cannot accommodate the guest. We will also request details about the re-accommodation terms (address of the accommodation, room category, payment conditions and so on).

Please remember that we will always help you in a tricky situation if you promptly inform us of the problem. Above all, the guest should be happy with their trip.

Please note: we additionally recheck all bookings once they are created, therefore you will receive notifications of bookings and of their cancelation, as well as notifications of any payment procedure error (you can find detailed information in this section). If you notice any mistake in a booking please contact us immediately by sending an email to [email protected].

Separately, you will receive a digest — an automatic reminder of bookings with check-in in the upcoming seven days. Digests are sent out once every few days.