open the Rooms and rates tab
click on the name of the rate for which prepayment is required
check the Prepayment box
indicate the amount of the prepayment
choose whether the prepayment is refundable (that is, refunded to the guest in the case of cancellation within the free cancellation period) or non-refundable. Please note that in this case, the booking cancellation policy must also be non-refundable.
If the prepayment is sent by bank transfer, please send an e-mail to the support center at [email protected].
Send an e-mail with “We ask you to make prepayment for booking #__” in the subject line, and indicate the amount, the payment terms, the payment methods, and bank details in the message body.
If a guest does not communicate or does not transfer the prepayment within the time frame you specified, please send a booking cancellation request to [email protected].