We do everything possible to protect Extranet users’ data. One of the key security tools is two-factor authentication.
How two-factor authentication works
When logging into the Emerging Travel Group’s Extranet, you need to enter not only your username and password but also a special verification code. This is an extra layer of security that helps prevent unauthorized access to your account.
How to receive the code
There are two options:
By email
By SMS
You can select your preferred method in Profile Settings → “Two-Factor Authentication.” The average delivery time for the code is two minutes.
When the system requests a code
A verification code is required during unusual login attempts:
From a new device
From a new IP address
During other actions that differ from typical user behavior
This allows the system to promptly respond to potential threats and protect access to your data.
What to do if you don’t receive the code
If you have chosen to receive the code by email:
Check your Spam folder.
Request the code again.
If the issue persists, contact support via chat.
If you have chosen to receive the code by SMS:
Make sure your mobile network is available and you’re receiving other SMS messages.
Contact your mobile operator to rule out technical delays.
If the problem remains unresolved, contact support via chat.
How to further protect your account
Do not share your username, password, or other personal data with third parties.
Delete profiles of employees who no longer work with your property from your account in a timely manner.
Update your account password every three months. If you receive a suspicious activity alert or follow an unknown link, change your password as soon as possible.
Do not install suspicious applications on devices that you use to access the Extranet.
Do not respond to suspicious emails and messages on social networks, messengers, or by email; do not follow links in such emails and messages. If in doubt, contact support via chat to verify the authenticity of the message.